Why am I not receiving form notification emails?

How to prevent and troubleshoot email delivery issues with form submissions.

When you enable email notifications for form submissions in Webflow, your site will send an email each time someone submits a form. But there may be times when that email doesn’t arrive, and that can happen for a few different reasons. Here’s how to make sure you reliably receive form notification emails and what to do if you're not.

Set up form notifications for reliable delivery

Follow these steps to help ensure your form notification emails are delivered successfully.

Set your form notification email address

In Site settings > Forms, make sure the Send form submissions to field contains the email address where you want to receive notifications. If this field is empty or contains a typo, your form notifications won’t be delivered.

Avoid using a custom form action

If you add a custom form action, submissions aren’t sent to Webflow. Instead, they’re processed by the third-party service you’ve chosen and Webflow won't send form notification emails. To receive form notification emails from Webflow, make sure the Action field is left blank (Webflow default) on all form instances.

Enable bot blocking

Spam can increase the chance that your notification emails get flagged or rejected. Bot blocking uses AI to analyze mouse movements, inputs, and other behaviors on your site to detect and block spam form submissions from bots before they’re sent. You can enable bot blocking in Site settings > Forms > Spam Protection.

Add Webflow’s email addresses to your safe sender list or contacts

Webflow may use one of three different email addresses to send form notification emails. Adding these email addresses to your safe sender list or contacts can help prevent form notification emails from being blocked or sent to spam:

1. no-reply@webflow.com
2. no-reply@webforms.io
3. no-reply-forms@webflow.com

Avoid using role-based email addresses

Role-based email addresses — like info@, admin@, or support@ — are more likely to be filtered as spam by some email providers. For more reliable delivery, we recommend using a name-based address, like jane@yourdomain.com.

Check with your email provider

Your email provider may have filtering rules that prevent messages from Webflow from reaching your inbox. It’s a good idea to review their help documentation or contact them to ask about any steps they recommend to ensure emails from Webflow are delivered.

Still not receiving emails? Try these troubleshooting steps

If you’ve followed the setup steps above but still aren’t receiving form notification emails, follow these steps.

Test that your form is being submitted successfully

If you’re not receiving form notification emails, you’ll want to determine if the issue is that the form isn’t submitting successfully or if it’s related to the notification email itself. To test:

1. Publish your site
2. Submit the form on your published site
3. Go to Site settings > Forms > Form submission data
4. Check if your test submission is there

If it’s not, there may be an issue preventing the form from being submitted to Webflow successfully. If it is, that means that the form is being submitted successfully and the issue is related to the notification settings or email.

The form submission wasn’t successful

If the form didn’t submit successfully:

1. Confirm that the form doesn’t use a custom form action — if you’ve added a custom form action, Webflow won’t process the submission or send notification emails.
2. Make sure your form includes a Submit button — if your form uses a regular button instead of a Submit button, the form won’t submit.
3. Check that required fields are visible — if a required field is hidden, the form won’t submit. Check that all required fields are visible in the Navigator.
4. Add a reCAPTCHA element if reCAPTCHA is enabled — if reCAPTCHA is enabled under Site settings > Forms > reCAPTCHA validation, but you haven’t added a reCAPTCHA element to your form, the form won’t submit.

The form submission was successful

If the form was submitted successfully, but you didn’t receive a notification email:

1. Check your spam or junk folder — sometimes form notification emails are flagged as spam by your email provider. If you find the email there, mark it as safe or move it to your inbox to help prevent it from happening again.
2. Confirm that you’ve completed the setup steps — make sure you’ve followed all the steps in the Set up form notifications for reliable delivery section above.
3. Try a different email address — if possible, try changing the notification email to a different address (like a personal Gmail address) and test again. This can help determine if the issue is specific to your original email address.
4. Contact your email provider — if the notification email still isn’t arriving, contact your provider to ask if they can find any issues on their end that might be preventing delivery of emails from Webflow’s form notification email addresses.

Contact Webflow Support

If you’ve followed all the steps above and still aren’t receiving form notification emails, your email address may be on our blocklist. This can happen if your email provider previously rejected Webflow emails — for example, due to spam filtering or mailbox issues.

Once an address is blocked, Webflow won’t attempt to send notification emails to it until the block is removed. Our support team can check and remove the block if needed. Contact Webflow Support and let us know which email address you’ve added to receive form notifications.