Manage Webflow form submissions.
If you’ve published your site to the webflow.io staging subdomain or to a custom domain using a Site plan, you can enable email notifications for form submissions received on your site. And, if you fully own a website (that is, it’s not a client’s site), then you can also access this data under Forms in your Site settings and in the Editor.
Before you get started
Check out the Forms overview
to learn how you can create forms in Webflow. If you’re having trouble
receiving form notifications, check out the FAQ and troubleshooting
tips section.
Webflow sends form notifications to the email address associated with your Webflow account by default. You can adjust this setting in the Designer in Form block settings or in Site settings > Forms, where you can also manage other form notification settings like the subject line, reply to address, etc. Note that form notification settings apply to all forms on your site.
Important
If you’re using a role-based email address (e.g., admin@, info@,
support@, etc.), this may cause issues with email deliverability,
as these are typically shared addresses. We recommend using a name-based
email (e.g., jane@, john@...) to receive form submissions.
Configure how and where to receive form data
Add email addresses in the Designer
You can add email addresses to receive form submissions in the Designer:
- Select a form on the canvas
- Go to Form block settings
- Click the “plus” icon next to Form submission notifications
- Choose a member of your Workspace to receive form notifications, add all site members, or manually enter an email address
You can also choose Manage notification settings to go to Site settings > Forms to manage email addresses and other form notification settings. To remove an email address from the notification list, hover over the address and click the “trash” icon.
Manage form notification settings in Site settings
You can set the following settings in Site settings > Forms:
-
From name — the label of the sender of the email (e.g., Webflow Forms)
-
Send form submissions to — a comma separated list of emails where form submissions will be sent. We recommend using only name-based emails in this field. Leave this field empty if you don’t want form submissions to be sent at all.
-
Subject line — the subject of the email notification for all form submissions on this site. You can use form variables like
{{siteName}}
and {{formName}}
to differentiate your notifications (e.g., New {{formName}}
submission on Webflow for {{siteName}}
).
-
Reply to address — the email address that is used if you reply directly to a form submission email you’ve received. You can use your form field names as variables here (e.g., enter
{{Name}}
<{{Email}}>
to use the input from your form’s “Name” and “Email” fields).
-
Email template — how your form data is displayed in the body of the form notification email. You can leave this as is or even write your own custom HTML. You can use
{{siteName}}
, {{formName}}
, {{formData}}
, and {{formDashboardUrl}}
as variables in this field.
-
Form submission count — disable/enable submission count in the form notification email. This is set to on by default.
Good to know
Only ASCII characters are supported in the Reply to address
field.
You can use form variables to dynamically generate the text that populates the notification fields. These include:
-
{{siteName}}
— the name of your site
-
{{formName}}
— the name of your form
-
{{formData}}
— a list of all the form fields in the submission
-
{{formDashboardUrl}}
— links to the Site settings > Forms of the site associated with the form submission
By default, you can access form submission data in 2 locations:
-
Site settings > Forms > Form submission data
-
Webflow Editor > Forms tab
Here, you’ll find the submission count and the submitted data for each form in a separate table. Submitted files are included as clickable URLs.
Important
By default, all form names are set to “Email Form.” If you have more
than one form on your site and you haven’t set names for them, submission
data from all of your forms will appear under “Email Form” in
Site settings Forms Form submission data.
We recommend giving your forms descriptive names so you can clearly
distinguish between submission data for each of your forms.
To download your form submissions in CSV format:
- Visit Site settings > Forms > Form submission data
- Scroll down to the bottom of the table of form submissions
- Click Export data
You can also export your form data from the Forms tab in the Editor.
Save submitted files
When you download your form submissions data, file uploads are saved as URLs in the CSV file.
We recommend that you download and save the files for safekeeping. You can do this automatically by using a third-party integration like Zapier to send file submissions to a cloud storage provider. Alternatively, you can download individual files by right-clicking the file URL and choosing save.
You can delete individual form submissions by clicking the trash can icon. You can also delete all the submissions of each form by clicking Delete located below each form’s data table in Site settings > Forms > Form submission data.
Important
Deleting form submissions will also delete the file submissions and
make the submitted file URLs inaccessible. Before you delete your
form submission data, back up any file uploads you want to keep.
If you’re working on a site for a client, you should not view the form submissions for that site. You can declare that you’re not the data controller of the site and hide the form submission data in the Site settings. This will remove the Form submissions data section under Site settings > Forms, as well as in the Editor.
To hide form submissions:
- Visit Site settings > Forms > Form submissions section
- Click Hide form submissions
The site owner or site editors can also hide form submissions in the Editor > Forms tab.
If you fully own and control the site, then you’re likely the data controller of that site and can access this data. The General Data Protection Regulation (GDPR) defines a data controller as “the natural or legal person, public authority, agency or other body which, alone or jointly with others, determines the purposes and means of the processing of personal data.”
If you’re the site’s data controller, and you’ve hidden form submissions by mistake, you can choose to Show form submissions again.
To show form submissions:
- Visit Site settings > Forms > Form submissions section
- Click Show form submissions
You can also show form submissions from the Editor > Forms tab.
Disclaimer
The content presented here is provided only for informational purposes and is not meant to serve as legal advice. You might consider working with professional legal counsel to determine how privacy laws like the General Data Protection Regulation (GDPR) and the California Consumer Privacy Act (CCPA) may or may not apply to you. Visit our privacy FAQs to learn more.
If you host websites that collect personal data from EU residents (e.g., via form submissions or third-party scripts), you have responsibilities as a data controller. Take the time to understand your responsibilities as a data controller, and take steps to abide by the GDPR. The UK Information Commissioner’s Office data-protection self-assessment checklist can be helpful.
If you’re creating forms that request personal data in Webflow, make sure to clearly ask for and get consent, unless another lawful basis for processing applies.
If you’re creating websites for clients who collect personal data through their websites, make sure your clients understand their responsibilities as a controller of that personal data.
If you’re using third-party tools (e.g., Zapier) to connect your Webflow forms to external data sources and send personal data using those integrations, make sure to review your responsibilities as a data controller.
Learn more: How to get ready for the General Data Protection Regulation – and what Webflow’s doing
FAQ and troubleshooting tips
Help! Why did I stop receiving form submissions?
If you’ve stopped receiving form submission notification emails, try the following:
- Check your Form notification settings. Save the settings, republish your site, and submit a test form submission on the live site.
- Check under Site settings > Billing that your Site plan is active.
- Check that the email address used for form submission notifications is a name-based email address (e.g., jane@, john@) rather than a role-based email address (e.g., admin@, info@, support@). Role-based email addresses may cause issues with email deliverability.
If the issue continues, please contact customer support.
Need to know
If you’ve added a
custom form action URL
to your form, Webflow will no longer send form submission notifications,
as the custom action bypasses Webflow’s form processing. If you’d
like Webflow to process your form submissions and send your
form data to a third-party service (e.g., HubSpot), you can connect
Apps to your form.
Important
If you’ve exported your site for external hosting, Webflow will not
process form submissions on your site. You’ll need to use a third-party
tool to
collect form submissions on the exported site
or embed a third-party form integration.
Do I need to enable Webflow hosting to receive form submissions?
You don’t need an active Site plan to receive form submissions on the webflow.io staging subdomain, but you do need an active Site plan to receive form submissions on a custom domain.
If you’re exporting your site for external hosting, you’ll need to use a third-party tool to collect form submissions on the exported site, or embed a third-party form integration.
What are the form submission limits?
Each Site plan has unlimited form submissions.
Unhosted sites (i.e., sites without a plan) on a Starter Workspaces have a maximum of 50 submissions total.
What if I exceed the form submission limits?
On unhosted sites (i.e., sites without a plan), forms will not be submitted after the limit is reached.
What’s the form file upload storage limit?
Form file upload storage is free up to 10GB, and $0.50/month per GB after that. We place a hard storage limit at 100GB, at which point form submissions will no longer be collected, and this limit cannot be increased. You can clear storage by deleting submissions.
Are form notifications sent from an unbranded email?
Form notification emails will be sent from a branded email address (no-reply-forms@webflow.com). Form submission notifications on Starter, Core, and Freelancer Workspaces include “Webflow Forms” in the sender name.
To receive form notification emails from an unbranded email address (no-reply@webforms.io), upgrade to a Growth Workspace.
How can I prevent spam in form submissions?
There are several methods you can use to prevent spam in form submissions: CAPTCHA systems, bot detection, spam filtering, and the honeypot technique.
Why can’t I access form data in the Form submissions section?
You won’t be able to access form data if you’ve hidden form submissions.
Why can’t I access form file uploads?
You won’t be able to access form file uploads if you’re not logged into Webflow and login is required under Site settings > Forms > Restrict uploaded file access.
Why can’t I see the Forms tab in the Editor?
The Editor > Forms tab is only visible when there are existing form submissions for that site and when form submissions aren’t hidden through the Site settings or the Editor.
Why can’t I download/export form data?
The ability to export form submission data is only available if you haven’t hidden form submissions.