Manage Webflow form submissions.
If you’ve chosen to send a form’s submissions to Webflow, you can view and manage them in Site settings > Forms (and in the legacy Editor). You can also set up email notifications for each form, so an email is sent automatically whenever a submission is received. Each form’s notification email can be customized — including the recipient(s), subject line, sender details, and message content — so you can tailor each one to your needs.
Set up form notification emails
By default, Webflow sends form notifications to the email address associated with your account. You can manage notification settings for each form individually in Webflow, allowing you to choose who’s notified and customize each notification email’s content.
Important
If you’re using a role-based email address (e.g., admin@, info@,
support@, etc.), this may cause issues with email deliverability,
as these are typically shared addresses. We recommend using a name-based
email (e.g., jane@, john@...) to receive form submissions.
Configure email notification settings
You can manage email notifications for each form in Webflow by adding and removing recipients, and adjusting the notification email’s content. To configure email notification settings for a form:
Select your form on the canvas or in the Navigator
Open the Settings panel on the right
In the Send to section under Form settings, click Email Notifications — if it isn’t already listed, click the “add” icon and select Email Notifications
Add your recipients, sender name, reply-to address, subject, and message body
Click Apply to save your changes
Email notification fields
Each notification includes the following fields, which define who receives the email and what information it contains:
To — A comma-separated list of email addresses where form submissions are sent. We recommend using name-based addresses (e.g., jane@, john@) instead of role-based ones. Leave this field empty if you don’t want form submissions to be sent.
Sender name — The label that appears as the sender of the notification email (for example, Webflow Forms).
Reply to — The address replies go to. You can use form field variables such as {{Name}} <{{Email}}> to populate this dynamically.
Subject — The subject line of the notification email. You can include variables like {{siteName}} or {{formName}} to differentiate notifications.
Body — The message content shown in the email. You can include variables such as {{siteName}}, {{formName}}, {{formData}}, or {{formDashboardUrl}} to pull in details from the submission.
Good to know
Only ASCII characters are supported in the Reply to
address field.
Form variables
You can use form variables to dynamically generate the text that populates the email notification fields. These include:
{{siteName}} — the name of your site
{{formName}} — the name of your form
{{formData}} — a list of all the form fields in the submission
{{formDashboardUrl}} — links to the Site settings > Forms of the site associated with the form submission
How to access form submissions
By default, you can access form submission data in 2 locations:
Here, you’ll find the submission count and the submitted data for each form in a separate table. Submitted files are included as clickable URLs.
Important
By default, all form names are set to “Email Form.” If you have more
than one form on your site and you haven’t set names for them, submission
data from all of your forms will appear under “Email Form” in
Site settings > Forms. We recommend
giving your forms descriptive names so you can clearly distinguish
between submission data for each of your forms.
How to download form submissions and save submitted files
To download your form submissions in CSV format:
Go to Site settings > Forms
Find the form you want to export submissions for and click View submissions
In the Submissions tab, click Export all
The CSV file includes all submission data for that form. You can also export form data from the Forms tab in the Legacy Editor.
Save uploaded files
When you export your form submissions, any uploaded files are included as URLs in the CSV file.
We recommend downloading and saving these files for safekeeping. You can do this automatically with a third-party integration like Zapier to send file submissions to a cloud storage provider, or download individual files manually by right-clicking the file URL and clicking Save.
How to delete form submissions
You can delete form submissions individually or in bulk from Site settings > Forms:
Find the form you want to manage and click View submissions
In the Submissions tab, select one or more form submissions using the checkboxes on the left
Click the “delete” icon to remove the selected submissions
Important
Deleting form submissions will also delete the file submissions and make the submitted file URLs inaccessible. Before you delete your form submission data, back up any file uploads you want to keep.
Form data and GDPR
Disclaimer
The content presented here is provided only for informational purposes and is not meant to serve as legal advice. You should work with professional legal counsel to determine how the General Data Protection Regulation (GDPR) may or may not apply to you. Learn more in our Privacy FAQs.
If you host websites that collect personal data from EU residents (e.g., via form submissions or third-party scripts), you have responsibilities as a data controller. Take the time to understand your responsibilities as a data controller, and take steps to abide by the GDPR. The UK Information Commissioner’s Office data-protection self-assessment checklist can be helpful.
If you’re creating forms that request personal data in Webflow, make sure to clearly ask for and get consent, unless another lawful basis for processing applies.
If you’re creating websites for clients who collect personal data through their websites, make sure your clients understand their responsibilities as a controller of that personal data.
If you’re using third-party tools (e.g., Zapier) to connect your Webflow forms to external data sources and send personal data using those integrations, make sure to review your responsibilities as a data controller.
Learn more: How to get ready for the General Data Protection Regulation – and what Webflow’s doing
FAQ and troubleshooting tips
Help! Why did I stop receiving form submissions?
If you’ve stopped receiving form submission notification emails, try the following:
Check your form's settings in Webflow to make sure email notifications are enabled and the correct email address has been added to the To field. If you make changes, click Apply to save your settings, republish your site, and submit a test form submission on your live site.
If you're on the free Starter Site plan, there's a limit of 50 lifetime form submissions. You can check how many submissions your site's received in Site settings > General > Overview. If you've hit the limit, you'll need to upgrade your Site plan to receive more.
Check that the email address used for form submission notifications is a name-based email address (e.g., jane@, john@) rather than a role-based email address (e.g., admin@, info@, support@). Role-based email addresses may cause issues with email deliverability.
If the issue continues, please contact customer support.
Need to know
If you’ve added a custom form action URL to your form, Webflow will no longer send form submission notifications, as the custom action bypasses Webflow’s form processing. If you’d like Webflow to process your form submissions and send your form data to a third-party service (e.g., HubSpot), you can connect Apps to your form.
Do I need to enable Webflow hosting to receive form submissions?
You don’t need an active Site plan to receive form submissions on the webflow.io staging subdomain, but you do need an active Site plan to receive form submissions on a custom domain.
If you’re exporting your site for external hosting, you’ll need to use a third-party tool to collect form submissions on the exported site, or embed a third-party form integration.
What are the form submission limits?
Form submission limits are based on your Site plan. Sites on the free Starter Site plan are limited to 50 total form submissions. This limit doesn’t reset. Form submissions are unlimited on all other Site plans.
What if I exceed the form submission limit?
Only sites on the free Starter Site plan are limited. Once you hit the limit of 50 form submissions, new form submissions will no longer be collected. To continue collecting form submissions, upgrade your Site plan.
What’s the form file upload storage limit?
Form file upload storage is free up to 10GB, and $0.50/month per GB after that. We place a hard storage limit at 100GB, at which point form submissions will no longer be collected, and this limit cannot be increased. You can clear storage by deleting submissions.
Are form notifications sent from an unbranded email?
Form notification emails will be sent from a branded email address (no-reply-forms@webflow.com). Form submission notifications on Starter, Core, and Freelancer Workspaces include “Webflow Forms” in the sender name.
To receive form notification emails from an unbranded email address (no-reply@webforms.io), upgrade to a Growth Workspace.
How can I prevent spam in form submissions?
There are several methods you can use to prevent spam in form submissions: CAPTCHA systems, bot detection, spam filtering, and the honeypot technique.
Why can’t I access form file uploads?
You won’t be able to access form file uploads if you’re not logged into Webflow and login is required under Site settings > Apps & Integrations > Restrict uploaded file access.
Why can’t I see the Forms tab in the Editor?
The Editor > Forms tab is only visible when there are existing form submissions for that site.