By default, sites are “owned” by the Workspace they’re in.
- If the site is in a freelancer’s or agency’s Workspace, that Workspace owns the site. The client won’t automatically have rights to transfer or duplicate the site unless it’s explicitly agreed on. The client may be allowed to manage billing but that doesn’t give them additional rights over site ownership.
- If the site is in the client’s Workspace, the client maintains full control, while the freelancer works as a guest or collaborator.
We suggest that clients and freelancers outline site ownership, billing responsibility, and access in their own agreements.
Important
For full guidelines about site ownership, please refer to sections 2.6, 2.7, and 7.2 in our Terms of Service.
How to transfer ownership
If you want a site transferred to you, and you can verify ownership of the Workspace, Support can assist you with your request according to your Workspace role’s permissions.
If you can’t verify ownership of the Workspace, we’ll contact the current owner of the site or other admins of the Workspace. If the owner of the site is deceased, we may ask you to provide proof of death and estate authority.
What do I do if I can’t contact my freelancer or agency
If you’re a client of a freelancer or agency and they pass away or become otherwise unreachable, Webflow cannot transfer their account and/or export the website in their account’s Workspace to you. In this case, Webflow can only allow you to update the billing information related to the site to keep the site running. If you don’t want to (or can’t) update the site’s billing information, the site will be removed if and when the billing information on file becomes inactive and payments fail.
In some edge cases, Webflow may release the domain to you (as the client) if you can prove domain ownership. We can also remove the card on the account where the site was created if you can prove card ownership.
How can I get my site taken down
If the site is hosted on a custom domain, the client can either redirect the domain or verify ownership. Once verified, we’ll remove the domain, which takes the site offline from that domain — though it may still be accessible on any other domains it’s connected to.
If the site is only hosted on a Webflow subdomain — or on a domain the client doesn’t own — the client can submit a DMCA takedown request. Then, if the site owner doesn’t submit a counter-notification and your request is valid, we will remove or disable access to the site.
Disputes over site ownership
In general, Webflow considers the owner of a Webflow account the person or entity whose email address is listed in our records as the login email, and the owner of a Webflow site the Webflow account that owns the Workspace in which the site resides.
However, in a case of dispute of account or site ownership, Webflow reserves the right to determine the rightful owner of the site based on the policies indicated in Section 2.6 of Webflow’s Terms of Service. We might request documentation to determine the site’s rightful owner such as a government-issued photo ID, credit card invoice, or business license. Note that we can’t accept emergency contact details or contracts as proof of ownership.
We may not be able to grant access to the site if the ownership verification request is submitted by a person other than the creator of the website in question. In such cases, the requester should seek access from the site creator, not Webflow.
Webflow cannot mediate disputes between you and any other party. If you require mediation, please seek help from a local legal adviser or law enforcement bodies.