Where can I contact Webflow support?

To get the fastest and most accurate help from Webflow Support, please send a clear, detailed support request. The more context you share up front, the easier it is for us to understand what’s going on.

Troubleshoot the issue

We recommend you try these troubleshooting steps before reaching out to Webflow Support:

1. Hard refresh your browser tab using Command + Shift + R (on Mac) or Control + Shift + R (on Windows)
2. Open the site in incognito or private browsing mode with all browser extensions disabled
3. Clear your browser’s cookies and cache for the site
4. Check that your browser is up-to-date. If not, please update your browser and try again

If the issue persists after following the above steps, please contact us using the best practices detailed below.

Reproduce the issue

Before you contact Webflow Support, try to reproduce the issue and take note of the following details:

• Does the issue happen on only one of your sites, or is it happening on all of them?
• Does the issue only happen in one browser or device?
• Can you reproduce the issue in incognito/private mode?
• Did anything change recently that might’ve triggered the issue (e.g., a new browser extension, a new software download, etc.)?

These clues help our Support team narrow down what’s happening behind the scenes.

Gather supporting details for your request

When you submit a support request to Webflow, please draft your message with the following details:

• A clear description of the issue, i.e., what you expected to happen, and what happened instead (e.g., “When I click the publish button, the loading wheel spins but never finishes. I expect the site to be published, but the screen is stuck on the loading wheel.”)
• Steps to reproduce the issue, including the page, panel, or element with the issue, if known (e.g., “Open the site in Webflow and open the Blog Posts Collection. Try to delete the Multi-reference field. Get an error message that says ‘Unexpected error’.”). You can also include a read-only link to the page
• Environment details, like your browser (e.g., Chrome 123.0.0), operating system (e.g., macOS Sonoma 14.2), device (e.g., desktop computer, tablet, mobile phone, etc.), and whether the issue persists in incognito or private mode
• Any other troubleshooting steps you’ve tried

Share screenshots and screen recordings

Screenshots and screen recordings, as well as browser console logs, can provide extra context to help our team figure out what’s going wrong.

Keep the console open when you record your screen — then, we can see exactly what errors appear as you reproduce the issue.

How to open the console

To open the console in Chrome, Firefox, or Edge:

1. Right-click on the page and choose Inspect
2. Go to the Console tab

To open the console in Safari:

1. Go to Safari > Settings > Advanced tab
2. Check the checkbox next to Show features for web developers
3. Go to Safari menu bar > Develop and click Show JavaScript Console
4. Go to the Console tab

How to record and share your screen (with the console open)

You don’t need a third-party tool to record your screen. You can use the Webflow Support Portal’s built-in screen recording tool to automatically attach a screen recording when you submit your ticket. When you record your screen:

1. Keep your browser console open
2. Narrate what’s happening as you navigate your site, including where you’re clicking, if possible

You don’t need to create a long screen recording — just enough to clearly show the issue. When you finish, the screen recording will automatically attach to your support request. No need to upload it manually or take additional steps.

Submit your ticket to Webflow Support

When you’re ready to report your issue with the supporting details, you can submit your ticket to Webflow Support:

1. Log into the Webflow account where you’re experiencing the issue
2. Go to the Webflow Support Portal and click Get support
3. Choose the Workspace and site where the issue occurs
4. Enter the supporting details (i.e., description, steps to reproduce, etc.) in the Message field
5. Click Attachments to upload any additional files with context
6. Click Record screen and choose your screen or tab to start your screen recording (and make sure your browser console is open!)
7. Click Continue
8. Choose Email us
9. Click Submit request

Submitting these details with your request to the Webflow Support Portal gives our team the best chance to troubleshoot and solve the problem quickly.

Have questions or need help recording? Let us know — we’re here to make this process as straightforward as possible.