I can’t access the email associated with my Webflow account

Learn what to do if you lose access to the primary email linked to your Webflow account.

If you can’t access the primary email associated with your Webflow account, you won’t be able to reset your password, Webflow Support won’t be able to verify your identity or help with account recovery, and you may permanently lose access to your account.

Recover your email account

Webflow Support can’t help you regain access to your email account. You’ll need to work with your email provider to recover it. Follow these steps to try to regain access to your email account.

Try your email provider’s account recovery methods

If you can’t access your email account because your login credentials aren’t being accepted, check whether your email provider offers recovery options. These options are usually available under ‘Forgot password?’ or ‘Trouble logging in?’ on your email provider’s sign-in page. Some common recovery methods include:

• Send a password reset link to a backup email – If you’ve added a secondary email, your provider may allow you to reset your password that using that email address.
• Verify your identity via text, phone call, or authenticator app – Some providers let you confirm your identity using a code sent via text, call, or an authenticator app.
• Answer security questions – If you’ve set up security questions, answering them correctly may allow you to reset your password.
• Use a backup code to sign in – Some providers generate one-time-use backup codes when you set up your email account, which you can use to sign in.

Contact your email provider for manual verification

If you can’t recover access using automated methods, contact your email provider directly to request manual verification. Some providers allow account recovery through their support team. Visit your email provider’s support site for details on how to request a manual verification.

Check if your email account is deactivated or suspended

Some email providers deactivate or suspend accounts due to inactivity, security concerns, or employment/enrolment status. If your email account is no longer active, you may see an error message when trying to sign in, or emails sent to your address may bounce back.

Another reason your email may be inaccessible is if your email address is linked to a custom domain, and the domain registration has expired. If your domain is no longer active, your email service may also have been deactivated.

To try to regain access:

• Contact your email provider – If your email account was suspended or deactivated, you’ll need to reach out to your provider’s support team to request that your account is restored.
• Check with your company or school IT department – If your email address is linked to a work or school account, it may have been deactivated due to a change in your employment/enrolment status. Contact your organization’s IT department to request that your account is restored or ask if emails can be forwarded to a different email address.
• Renew your domain (if applicable) – If your email is linked to a custom domain (e.g., yourname@yourdomain.com) and the domain has expired, your email may also have been deactivated. Contact your domain provider to renew your domain registration and restore your email account. If you fail to renew your domain name and lose access to the associated email, Webflow can’t resolve the situation for you.

Next steps

If you restore access to your email account, you can reset your Webflow password to regain access to your account. If you can’t recover your email account, Webflow Support won’t be able to verify your identity or restore your account through any other method.

If you’re still logged into your Webflow account — even if you can’t access the associated email address — you can cancel active subscriptions and stop further charges. Learn how to cancel your Site plan or cancel your Workspace plan.

If you can’t access your Webflow account, please complete this form to cancel active subscriptions and stop further charges.

You can sign up for a new Webflow account using a different email address.