Downgrade or cancel your Site plan

Updated

Learn how to downgrade or cancel your Site plan.

You can downgrade your Site plan at any time depending on your site’s requirements.

How to prepare to downgrade your Site plan 

Depending on your site setup, whether you currently have an Ecommerce Site plan, or if you have add-ons you might need to prepare your site before you downgrade your Site plan.

Prepare to purchase a Basic Site plan

The Basic Site plan isn’t available for sites that use CMS features or have teammates working in the Editor. If you want to purchase a Basic Site plan and your current design has CMS Collections or teammates working in the Editor: 

  1. Remove all CMS features from your design
  2. Go to Site settings > Site access > Editor access
  3. Remove all teammmates working in the Editor 

After you’ve removed all CMS features, the Basic Site plan will be available to purchase.

Prepare to purchase a non-Ecommerce Site plan

If you want to downgrade from an Ecommerce Site plan to a non-Ecommerce Site plan and no longer need a functional Ecommerce store, you’ll need to disable checkout:

  1. Open the Designer > Settings > Ecommerce > Checkout
  2. Disable checkout with the toggle
  3. ‍Save

After you’ve disabled checkout, non-Ecommerce Site plans will be available to purchase. You can go to Site settings > Plans > Website tab to purchase a non-Ecommerce Site plan.

Prepare to downgrade or cancel your Business Site plan with add-ons

If you want to downgrade or cancel your Business Site plan but you have CMS items or bandwidth add-ons, you’ll first need to remove those add-ons from your plan.

What happens after a Site plan downgrade

There are a few features affected by Site plan downgrades and cancellations:

Static pages

If you cancel a Site plan (downgrade to a Starter site plan) and you have more than two static pages, all of your static pages will be retained, but you’ll only be able to edit the first two static pages on your site. The rest of the static pages will be locked, and you won’t be able to add additional static pages.

If you upgrade to a paid Site plan in the future, you’ll be able to access and edit the static pages again.

Custom code

Note

Site plan downgrades won’t affect custom code if the site is within a Workspace with a paid Workspace plan.

If you cancel a Site plan (downgrade to a free Starter site plan from a paid Site plan) that supports custom code, any custom code added to the site (via Site settings, Page settings, or embed elements) will remain intact and on your site when published. Embed elements will still appear in the Designer. However, you won’t be able to view or edit any custom code.

If you upgrade to a paid Site plan in the future, you’ll be able to access and edit the custom code again.

Collection items and Ecommerce products

If you downgrade your site to a lower paid Site plan or cancel your Site plan (downgrade to a free Starter Site plan) that supports increased Collection items or Ecommerce products, you’ll still have access to edit all of your Collection items and Ecommerce products, but you won’t be able to add any more. All Collection items and Ecommerce products will remain on your site when the site is published.

If you upgrade to a paid Site plan in the future, you’ll be able to add additional Collection items and Ecommerce products again.

How to downgrade to a lower paid Site plan

To downgrade your Site plan to a lower paid plan:

  1. (Optional) Prepare to downgrade your Site plan
  2. Go to Site settings > Plans > Website tab
  3. Toggle Billed monthly or Billed yearly (with yearly pricing you can pay upfront for a full year at a discounted rate, saving up to 22% compared to paying monthly)
  4. Downgrade to the paid Site plan you want
  5. (Optional) Add a promo code if you have one
  6. Click Pay now to downgrade to the lower plan (your total due will be indicated on the Pay now button)
Note

When you downgrade your Site plan to a lower paid plan, the checkout modal window indicates the prorated account credit you’ll receive for the unused time on the higher plan. 

How to cancel your Site plan

Canceling your Site plan is the same as downgrading your paid Site plan to a free Starter Site plan. Canceling your paid Site plan will immediately remove your custom domains, and will unpublish your site from both its custom domains and your Webflow staging subdomain. Learn more about what happens after a Site plan downgrade.

Important

Canceling a paid Site plan (Downgrading to a free Starter Site plan) is immediate, even if you have unused time in your paid Site plan’s billing cycle. You do not automatically receive credit for unused time on a paid Site plan that has been canceled (downgraded to a Starter Site plan). Learn more about proration and refunds.

You’ll have to remove any add-ons before downgrading to a Starter Site plan (canceling your Site plan).

To cancel your Site plan (downgrade your Site plan to a free Starter Site plan):

  1. (Optional) Prepare to downgrade your Site plan
  2. Go to Site settings > Plans > Website tab
  3. Choose Downgrade to Starter
  4. Choose the reason you’re downgrading and type DOWNGRADE to confirm (DOWNGRADE must be typed in all caps)
  5. Click Downgrade Site plan to immediately unpublish your site
Important

Downgrading to a free Starter Site plan will immediately remove your custom domains and unpublish your site from its custom domains and your Webflow staging subdomain. Learn more about what happens after a Site plan downgrade.

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