Why you may be charged if your site exceeds its bandwidth limit.
If your site exceeds its bandwidth limit in a one month period, we’ll notify you and you won’t be charged for the overage, giving you time to reduce your site’s bandwidth usage. However, if your site exceeds its bandwidth limit for a second consecutive month, it’ll be automatically upgraded to the appropriate Site plan or add-on with a higher bandwidth limit and you’ll be charged an additional fee.
I reduced my bandwidth but was still charged
If you took steps to reduce your site’s bandwidth usage after being notified that it had exceeded its limit in the first month, but were still charged after the second month, please check that the actions you took to reduce your site’s bandwidth usage (e.g., compressing or deleting assets) were successful.
Automatic Site plan upgrades are determined based on your most recent billing month’s usage, so any recent site optimizations are taken into account. We are unable to issue refunds for bandwidth overages. However, if your bandwidth usage decreases below your new plan limits in the following months, you can downgrade your plan accordingly to better suit your needs.
Still have questions about your bandwidth consumption? Get in touch with our support team. To help us assist you, please include the date you received the initial overage notification and any actions you took to reduce your site’s bandwidth usage.