Learn why you may be charged if your site exceeds its bandwidth limit.
If your site exceeds its bandwidth limit in a one month period, we'll notify you and you won’t be charged for the overage, giving you time to reduce your site’s bandwidth usage. However, if your site exceeds its bandwidth limit for a second consecutive month, it'll be automatically upgraded to the appropriate Site plan or add-on with a higher bandwidth limit and you’ll be charged an additional fee.
I reduced my bandwidth but was still charged
If you took steps to reduce your site’s bandwidth usage after being notified that it had exceeded its limit in the first month, but were still charged after the second month, follow these steps:
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Verify your changes were applied — check that the actions you took to reduce your site’s bandwidth usage (e.g., compressing or deleting assets) were successful.
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Review your billing details — go to Workspace settings > Billing > All invoices to confirm that the charge was for an automatic Site plan upgrade or bandwidth add-on, and check for any inconsistencies.
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Contact Support — if you believe the charge is incorrect or your site was upgraded unexpectedly, get in touch with our support team. To help us assist you, please include:
- the date you received the initial overage notification
- any actions you took to reduce your site’s bandwidth usage
- the date and amount of the charge you’ve received