Delete your Webflow account

Updated

Learn how to delete your Webflow account if you no longer need it.

Deleting your Webflow account permanently deletes your Workspace and all sites in it (including published sites), along with your account information — for example, billing history and invoices.

Important

You can’t recover a deleted account or its related Workspace and sites — once they’re deleted, they’re gone forever.

Before you delete your account

There are a few important things to be aware of before you delete your account.

What happens when I delete my account?

When you delete your account:

  • You’ll permanently lose access to your account, along with your Workspace and any sites you own

  • You’ll permanently lose access to your billing history and invoices

  • You’ll be removed from all Workspaces and sites you’re a member of

  • All of your paid Workspace and Site plans will be automatically cancelled

Note

If you want to maintain access to your account at no cost, consider downgrading your Workspace plan(s) and downgrading your Site plan(s) to the free Starter plans instead.

Refunds and credits

We don’t issue credit or refunds for unused time on paid Site plans, Workspace plans, or add-ons that are automatically canceled when you delete your account. Please refer to section 8 of our Terms of Service to learn more.

Enterprise customers and Webflow Partners

If you’re an Enterprise customer or a Certified Webflow Partner, you’ll need to send us an account deletion request.

Agency and Freelancer Workspace plans

If your Workspace is on either the Agency or Freelancer Workspace plan, you’ll need to send us an account deletion request.

Owners of two or more Workspaces

If you’re the owner of two or more Workspaces, you’ll need to transfer or archive all but one of them before you can delete your account.

Client payments

If any sites in your Workspace are using client payments, you’ll need to transfer them to another user’s Workspace before you can delete your account.

Marketplace assets and Made in Webflow

If you’ve published assets to the Webflow Marketplace (e.g., apps, libraries, templates) or showcased any sites on Made in Webflow, you’ll need to archive or transfer them before you can delete your account.

Public creator profile

If you have a public creator profile, you’ll need to set it to private before you can delete your account. You’ll need to remove any sites you’ve showcased on Made in Webflow before you can set your profile to private.

How to delete your account

Depending on your individual account, you may need to take additional actions before you can delete your account, or you may need to send your deletion request to the support team. Review the Before you delete your account section of this article to learn more.

To delete your Webflow account:

  1. From your Webflow dashboard, go to Account > Account settings

  2. Click Delete account

  3. (If applicable) Follow any additional steps provided

  4. Click the checkbox to confirm you wish to proceed

  5. Click Delete account

  6. Click the link in the confirmation email within 15 minutes

Once you’ve clicked the link in the confirmation email, you’ll be immediately logged out of Webflow and your account will be deleted within 48 hours.

Important

If you don’t click the link in the confirmation email or click it after it’s expired (15 minutes), your Webflow account won’t be deleted.

FAQs

I’ve changed my mind. What do I do?

If it’s been less than 48 hours since you confirmed that you wish to delete your account, please submit an account recovery request as soon as possible.

If it’s been more than 48 hours, your Webflow account is already deleted and can’t be recovered — you’ll need to sign up for a new account instead.

I didn’t receive the confirmation email. What should I do?

If you didn’t receive the confirmation email:

  • Confirm you’re checking the email linked to your Webflow account

  • Check your email spam/junk folder

  • Wait 15 minutes and submit your request again

If you still don’t receive the confirmation email, please send us an account deletion request instead.

I’ve received an account deletion email but didn’t request it. What should I do?

If you didn’t submit a request for your Webflow account to be deleted, but you’ve received a confirmation email, follow these steps:

  1. Don’t click the link in the email. If you already clicked it, please submit an account recovery request as soon as possible.

  2. Change your account password.

  3. Enable 2FA to further protect your account.

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