Set up two-factor authentication on your Webflow account and recover lost codes.
Two-factor authentication gives your account an extra layer of security by requiring two authentication items:
- Your account password
- A unique authentication code
How to set up two-factor authentication
First, make sure you’re logged in. To enable two-factor authentication:
- Click the Account dropdown menu in the navbar
- Open Account settings > Security tab
- Click Enable two-factor authentication
Then, follow the steps on your screen to set up your two-factor authentication:
- Install a two-factor authentication app (e.g., Google Authenticator)
- Scan the QR code
- Save your secure backup codes (this is important — you won’t see these again!)
- Enter your authentication code
- Click Confirm code
Important
We’ll provide you with 8 backup codes that you’ll only see when setting up two-factor authentication. Make sure to copy and save them in a secure place. Each backup code expires after one use. To generate new backup codes, disable two-factor authentication and then re-enable it. If you run out of backup codes or lose them, you’ll need to contact customer support to disable two-factor authentication.
Note
The authentication app generates a timed, single-use, six-digit token every 30 seconds. Any expired code will not authenticate the login.
How to log in with two-factor authentication
Next time you log in to Webflow, we’ll prompt you to enter your current two-factor authentication code. To access the latest version of your authentication code, open up your authentication app and check for the code under Webflow.
How to retrieve a lost authentication code
If you’ve lost the device that your two-factor authentication app is on, or you are unable to retrieve your code, you can use one of the backup codes that were provided to you when you first signed up for two-factor authentication.
If you’ve lost or run out of backup codes, you will need to contact customer support to disable two-factor authentication on your account.
How to disable two-factor authentication if you have access to your 2FA device
First, make sure you’re logged in. To disable two-factor authentication:
- Click the Account dropdown menu in the navbar
- Go to Account settings > Security
- Click “Want to disable it?” in the Two-factor authentication section
- Enter your current authentication code
- Click Confirm code to disable two-factor authentication
How to disable two-factor authentication if you don’t have access to your 2FA device
Important
You must be logged in to your Webflow account to disable two-factor authentication
following these steps. If you’re logged out of your Webflow account and
can’t use a backup code, please
contact Webflow support
using your primary email address to disable two-factor authentication.
If you’re unable to access your 2FA device but your still logged in, you can disable 2FA using your primary and secondary email addresses in your Webflow account.
- Click the Account dropdown menu in the navbar
- Go to Account settings > Security > Disable two-factor authentication
- Click Verify via email
- Complete the verification processes sent to both your primary and secondary email addresses