Learn how to view, reply to, and manage your support tickets directly in the Webflow Support Portal.
The Webflow Support Portal lets you quickly view, reply to, and manage your support tickets. You can track ticket statuses, reply directly to support conversations, add helpful details like screenshots or videos, and mark tickets as resolved — all in one central place.
How to access your support tickets
To access your previously submitted support tickets:
- Go to the Support Portal
- Log in to your Webflow account (if prompted)
- Click My requests
Note
Make sure you're logged in to your Webflow account. Tickets submitted
while you're logged out or with a different email address aren't displayed.
How to manage your support tickets
From the My requests page on the Support Portal, you can:
- View all of your open and closed support tickets
- Check the status of your support tickets
- View the conversation history
- Reply to support messages and attach screenshots or screen recordings
- Carbon Copy (CC) others into the conversation
- Mark open tickets as resolved
Frequently asked questions
Why can’t I find one of my submitted tickets?
Make sure you’re logged in with the same email address you used to submit the ticket. Tickets submitted under a different email address won’t appear.
Can I view or manage tickets submitted by someone else?
No — support tickets are tied to individual email addresses. Each user can only see and manage their own submitted tickets.
Will I receive email updates about my tickets?
Yes — you’ll get email notifications whenever your ticket status changes or Webflow Support responds to your request.