Learn how to resolve loading issues on Collection pages when designing or building in Webflow.
If pages aren't loading correctly (e.g., Collection items not displaying on Collection pages), it could be due to interference from your antivirus or firewall settings. Many antivirus tools can mistakenly flag certain websites as unsafe, preventing them from loading. To resolve this, follow these steps to whitelist Webflow’s URL in your antivirus tool.
Step-by-step guide to whitelist Webflow’s URL in your antivirus tool
Step 1: Open your antivirus tool
- Open the antivirus program you have installed on your computer e.g. Kaspersky.
- Locate the settings or preferences section. This may vary depending on the antivirus tool you're using. Look for options like "Firewall," "Web Protection," "Exclusions," or "Allowed Websites."
Step 2: Find the whitelist or exclusions section
Most antivirus programs have an area where you can add exceptions to allow certain websites or applications to bypass security checks. Commonly, this section is called "Exclusions," "Whitelist," or "Exceptions."
Step 3: Add Webflow’s URL to the whitelist
Once you're in the exclusions or whitelist section, add Webflow’s URL to the list of trusted addresses. This will tell your antivirus tool not to block traffic from the site.
- In most cases, you’ll simply need to click on an option like "Add a Website," "Add URL," or "Add Exclusion."
- Enter the following URLs and then save the settings:
- https://www.webflow.com
- *.webflow.com
Step 5: Restart your antivirus and browser
After adding the URL to the whitelist, restart both your antivirus software and web browser to apply the changes. This will allow Webflow to load without being blocked.
Step 6: Load Webflow
Open your browser and try accessing webflow.com again. It should now load properly without interference from your antivirus software.
Troubleshooting tips
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Clear cache
If Webflow still isn't loading, try clearing your browser cache and cookies, as old data can sometimes cause issues.
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Disable VPN or proxy
Some VPN or proxy settings can cause connection problems. Try disabling them temporarily to check if that’s the cause.
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Contact antivirus support
If the issue persists, contact your antivirus support team to ensure no additional security features are blocking Webflow from loading.
Whitelisting the website in your antivirus tool is a quick and effective solution to prevent it from being blocked while accessing Webflow. If the problem persists, feel free to reach out to Webflow Support for further assistance.