Client payments

Streamline client management with client payments.

If you're building and hosting a client site in your own Workspace, client payments gives you greater flexibility to manage billing for site subscriptions, bandwidth, and site add-ons.

With this feature, your clients can pay for their own site costs directly in Webflow. Additionally, you can hand off any site on a paid plan with seamless transfers — whether it's on client payments or not. This means you can transfer a site directly to your client's Workspace and credit card without downgrading or downtime.

Clients will be assigned the content editor role by default, allowing them to edit content on approved site(s). Freelancers and agencies can give clients increased access by updating permissions in Site settings > Site access. Clients will also have access to the Legacy Editor.

How to set up client payments

When you’re a Workspace owner or admin, you can set up client payments when choosing a Site plan. Note that clients must not be an existing member of your Workspace when inviting them to your site.

1. Go to Site settings > Plans
2. Choose either the Website tab or the Ecommerce site tab
3. Either:
   • Click Upgrade to Site plan if your site does not currently have a Site plan
   • Click You are on Site plan if your site already has a Site plan
4. Choose Charge to client
5. Set the Billing frequency if you’re adding a Site plan for the first time (note that the client also has control over changing the billing frequency)
6. Enter the client’s details
7. Click Request client to pay (your client must use a new or existing Webflow account with the same email address as the payment request invitation to accept)

Then, clients will be charged for all Site plans and add-ons (i.e. bandwidth, Localization, Webflow Optimize, Webflow Analyze, etc.). Once a client accepts the invitation to pay for Webflow using client payments, you can control the client’s level of permissions on the site.

You can also access the client payments feature by going to Client management > Clients > Send a payment request.

Client payment limitations

• You can only have one client attached to a site at any given time
• You can only have a maximum of ten pending client payment requests in your Workspace
• You cannot transfer the Site plan of a site using client payments to another site within your Workspace

How to view payment request statuses (for freelancers or agencies)

To view the status of a payment request you’ve sent to a client:

1. Go to Site settings for the site where you requested payment
2. Go to the Billing tab
3. In the Client payment invoices section, check the value in the Status column

Client payment request statuses:

• Requested — Your client hasn’t completed the payment for the site yet. You can send them a reminder by clicking the "three dots" menu and choosing Send payment reminder. 
• Paid — Your client has completed the payment request.

If your client rejects the payment request, the Client payment invoices section is no longer displayed. You’ll be notified of the rejection by email. You can send the client a new payment request at any time.

How to transfer a site on client payments to a client

You can transfer any site with an active plan from your Freelancer or Agency Workspace directly to your client’s Workspace:

1. Go to Site settings
2. Click Billing
3. Click Transfer site
4. Click Send transfer request

Once the site is transferred to the client, freelancers and agencies cannot make changes to the site unless the client adds you to their Workspace.

Libraries are uninstalled upon transfer. Library components, assets, and/or variables in use on the site will be converted to site components, assets, and/or variables.

Site transfers and billing

If a site transfer happens in the middle of a billing period the Freelancer or Agency Workspace is credited for the time remaining on the subscription. Credit will be automatically applied to future purchases in the Workspace.

Site transfers with exceeded Analyze/Optimize usage or bandwidth

• If the site has been over Analyze/Optimize usage or bandwidth for one month, Webflow will allow the transfer and reset the site’s bandwidth usage to 0
• If the site has been over Analyze/Optimize usage or bandwidth for two consecutive months, Webflow will allow the transfer to be initiated, but the client must pay for the new plan (and add-ons) that match bandwidth usage in order to complete the transfer