Client payments

Streamline client management with client payments.

If you're building and hosting a client site in your own Workspace, client payments gives you greater flexibility to manage billing for site subscriptions, bandwidth, and site add-ons. 

With this feature, your clients can pay for their own site costs directly in Webflow. Additionally, you can transfer any site using client payments to your client’s Workspace – without removing the Site plan or disrupting key site settings.

Clients will be assigned the content editor role, granting comment access to approved site(s). Freelancers and agencies can give clients increased access by updating permissions in Site settings > Site access. 

How to set up client payments

When you’re a Workspace owner or admin, you can set up client payments when choosing a Site plan:

1. Go to Site settings > Plans
2. Choose either the Website tab or the Ecommerce site tab
3. Click Upgrade to Site plan on the plan you wish to add to the site
4. Choose Charge to client
5. Choose the Billing frequency (note that the client also has control over changing the billing frequency)
6. Enter the client’s details
7. Click Request client to pay (your client must use a new or existing Webflow account with the same email address as the payment request invitation to accept)

Then, clients will be charged for all Site plans and add-ons (i.e. bandwidth, Localization, Webflow Optimize, Webflow Analyze, etc.). Once a client accepts the invitation to pay for Webflow using client payments, you can control the client’s level of permissions on the site.

You can also access the client payments feature by going to Client management > Clients > Send a payment request. 

Client payment limitations

• You can only have one client attached to a site at any given time.
• You can only have a maximum of ten pending client payment requests in your Workspace.
• Client payments can only be added to starter sites. If you want to add client payments to a site with an existing Site plan, we recommend waiting until the end of the billing cycle to cancel the plan then, adding client payments to the site. Since canceling the plan will take the site down, we recommend coordinating with your client to minimize downtime since they'll need to pay for the site to bring it online once again.
• You cannot transfer the Site plan of a site using client payments to another site within your Workspace.

How to view payment request statuses (for freelancers or agencies)

To view the statuses of payment requests you’ve sent to clients:

1. Go to your Workspace settings
2. Click Client management
3. Click Payments

Here you can view statuses of all payment requests such as:

• sent
• opened
• completed
• canceled

How to transfer the site to a client

You can seamlessly transfer a site to a client if you already have client payments set up on the site. Then, you won’t have to adjust site settings after transfer (e.g., domain settings, 301 redirects, etc.). To transfer a site to a client’s existing Workspace:

1. Go to the Site’s settings
2. Click Transfer
3. Enter the client’s email address
4. Click Send transfer request

Once the site is transferred to the client, freelancers and agencies cannot make changes to the site unless the client adds you to their Workspace.

You can also use the site transfer flow in the site's Billing tab:

1. Go to the Site’s settings
2. Go to Billing
3. Click Transfer plan
4. Click Submit request for transfer