Statement of Support

April 19, 2017

We’re dedicated to helping all the amazing designers in our community in any way we can. However, there are a few things we're not able to help with. 

That said, we love to hear from our community — and we’ll always do our best to point you in the right direction. So don’t hesitate to reach out!

Ways you can keep in touch and get help

NOTE: Webflow support is available Monday through Friday from 6:00am to 6:00pm PST.

What we can help you with

We’re happy to help with any and all of Webflow’s core features, including:

  • Webflow Designer, CMS, and its tools and features
    We ensure that the Webflow Designer and CMS Panel remains a secure, stable environment and that all its features work. Security and feature updates happen automatically. Think you found a bug? Let us know and we’ll jump on it!
  • Webflow Dashboard features and accessibility
    We ensure that your site’s backups, fonts, forms, and other Webflow Dashboard features are all functioning and accessible. If you are experiencing strange behavior, please let us know
  • Webflow Hosting performance and uptime 
    Webflow-hosted sites offer the power and reliability of Amazon Web Services servers and lightning-fast delivery through the Fastly network. If your site isn’t working as expected, let us know.

What we can't help you with

  • Any script, application, or content you or your clients add
    We will not troubleshoot or provide support for any malfunctioning scripts, embedded applications, or content that you add to your site. 
  • Custom code, SEO, or 3rd-party integrations
    You’re responsible for the implementation and maintenance of any custom code, SEO strategies, and 3rd-party integrations including Google Analytics, Adobe Typekit, DNS setup, and other features that rely on external settings.
  • Visual/UX/UI design questions or preventable issues 
    As much as we’d love to help with every design question we get, we just can’t at this time. 
  • Changes made by malware or installed extensions
    We can't provide support for changes made to Webflow sites, intentionally or unintentionally, by malware or installed extensions.
  • Integration of code exported from Webflow in other platforms
    After the code is successfully exported from Webflow, you’re responsible for the integration and maintenance of that code in any other system.
NOTE: We strictly adhere to these policies.

That said, we try to make time when we can. If you have an issue that we do not support, let us know on our Need Help page, where the entire Webflow community (staff included) can help!